December 1, 2023

The Decision-Making Process for Small Professional Businesses

Three entrepreneurs share their perspectives and insights on the decisions that drive their businesses forward.

Decision-making is crucial for small businesses' growth, profitability, and sustainability. Compared to giant corporations, small businesses often face limitations in financial and human resources, so they must be careful with every choice they make. Making informed, strategic, and timely decisions is essential to success. Each decision carries significant weight and can shape the company's destiny.

Three entrepreneurs were interviewed better to understand the decision-making process of small professional businesses: Hans Peter Mulder, founder of Idris Oncology, and Dennis de Beeld and Rafael Jezior, co-founders of ImmunoWars. These innovative entrepreneurs shared their perspectives and insights on the decisions that drive their businesses forward.

Clear goal setting and prioritizing

For small businesses, especially startups, it's essential to have clear and prioritized goals. With a constant stream of ideas, effective management is crucial. The team concentrates on ideas that align with their monthly goals, ultimately contributing to their yearly objectives outlined in their roadmap. Allocating enough time for essential tasks is also critical. If a concept doesn't fit the current plan but has potential, it's added to the list for future consideration.

"The decision-making process is even more important than the decision itself. A startup has to make thousands of decisions, but a successful startup makes its decision-making process at least as important as the decision." - shares Dennis.

Prioritization and focus are crucial in maintaining progress. In this context, yearly and monthly goals are the foundation for every decision. All decisions must align with these goals while considering risk assessment to balance maximum output and minimize risk.

Decision-making processes are just as important as the decisions themselves. A successful startup prioritizes its decision-making process because, in reality, the cumulative impact of many choices determines success. 

Gathering and evaluating information

In today's world, where information is abundant, it is crucial to use data wisely. Data can vary in reliability, especially in the age of social media. Therefore, it is essential to make informed decisions only if the decision is insignificant. The best decisions are based on accurate and relevant data, allowing you to measure the outcomes and adapt based on newly acquired information.

Small businesses must always verify their data sources and use the correct information for decision-making. The choice of tools depends on the specific focus of the decision at hand. For instance, in the case of marketing, analytical tools are indispensable for tracking performance. While instincts and intuition have their place, relying solely on them can be risky. For example, design preferences may not align with customers' tastes. Tools offer objective insights that can streamline the decision-making process. Always use tools to assess the impact of decisions and refine strategies accordingly.

Decision-making involving stakeholder and expertise

Team members must be on the same page when working in small businesses. Having different perspectives is natural, but sharing and discussing them is crucial to maintaining a cohesive organization openly. Clear and effective communication is crucial for ensuring everyone feels heard, and well-informed decisions are made. Stakeholders play a significant role in the organization's performance, and their perspectives may differ. Leaders must share these perspectives and explain the reasoning behind decisions.

Thorough discussions, stakeholder input, feedback sharing, balancing conflicting viewpoints, and building trust are all essential to effective decision-making. With easy access to knowledge in today's interconnected world, small businesses should quickly seek external expertise when making critical decisions. They can reach out to experienced individuals for valuable insights. Building a network is crucial - if they lack connections, they can use their existing network or venture beyond their comfort zone. New perspectives often lead to significant decisions.

"A good decision is always made by having the right information, so dare to ask! A network is crucial, and if you need someone new, use your existing network or go outside of your comfort zone." – says Rafael.

Overcoming common challenges

When faced with decision-making, proceeding without all the necessary information, guidance, or experience can be difficult, leading to uncertainty and slowing down the process. Overcoming these challenges is crucial. Here are some tips to help:

  • If you are pressed for time, you may need to make decisions without complete information.
  • Seeking guidance from experienced entrepreneurs can be invaluable in such situations.
  • It is essential to be aware of challenges and to reflect on them actively. This skill can prove valuable in making better decisions.
  • Understanding that your perspective is not the only valid one can open up new opportunities for growth
  • Embracing mistakes and admitting when you are wrong can foster a culture of open communication within your team and organization.

This kind of openness can prevent many challenges from arising and lead to more effective decision-making.

Risk Assessment and Mitigation

When making decisions, there's always a level of risk involved, which can be daunting. However, small businesses can use decision trees to their advantage when facing significant risks. Decision trees enable businesses to explore options, potential outcomes, and associated risks. By creating scenarios from best to worst, they can better understand each decision's potential consequences. It's like exploring the branches of a tree to find the best path forward.

Reducing risks requires a combination of factors, including seeking external expertise, using reliable data, and employing critical thinking. A network of knowledgeable individuals can provide valuable insights that may have yet to be noticed. It's essential to strive for accurate data and use it wisely in decision-making. Remember that making mistakes is normal, and learning from them is vital to continuous improvement. Therefore, businesses should confidently ask for advice and embrace the risks. Assessing risks is a critical aspect of decision-making.

“When I approach risk assessment, I like to brainstorm all possible options and organize them into a list with clear labels. Then, I engage in discussions, prioritize the options, and seek additional input when necessary. This collaborative process helps me make informed decisions while considering all potential risks and benefits.” – shares Hans Peter.

Making effective decisions is an essential aspect of succeeding as a small business. It involves setting clear objectives, analyzing data, involving stakeholders, and evaluating risks. Overcoming obstacles and seeking support from external sources can help small businesses make informed decisions, leading to growth and prosperity.

Take action now and elevate your small business with informed and strategic decision-making. Learn more here.

Did you know? Leiden University offers free online courses on subjects such as clinical kidney